Substitution Policy

 

Ball Park Floral extends a 48 hours guarantee on fresh flowers ordered or received. If there are any problems with your flowers, please call our helpful sales staff immediately at (616) 459-3409.

Thank you for your business!

Ball Park Floral Team

 

Policy Specifics

We are committed to delivering each gift on time and as beautifully as possible. Because of seasonal availability factors pertaining to flowers and plants, substitutions may be necessary to fulfill orders.  If an arrangement includes flowers or plant varieties we do not have and cannot gain access to, we will substitute with the most similar option possible and ensure the arrangement's value matches or exceeds the value paid. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. During major holidays, the substitution of certain keepsake items may be necessary due to increased demand. If major substitutions are necessary, we will initiate contact with the customer for approval using the phone number(s) and email address provided. 

Your satisfaction is our priority. For questions regarding flower availablity, please call us for the quickest service prior to placing your order.

 

 

Where We Deliver

We are a brick-and-mortar local family-owned flower shop located on the West Side of Grand Rapids, MI, right across from John Ball Zoo. We’ve been trusted by our local community to hand-deliver flowers for all occasions since 1904! We provide flower delivery to several locations across West Michigan, including Ada, Allendale, Alto, Belmont, Byron Center, Caledonia, Cascade, Comstock Park, Coopersville, Downtown Grand Rapids, East Grand Rapids, Eastown, Forest Hills, Georgetown Township, Grandville, Hudsonville, Jenison, Kentwood, Lowell, Marne, NE Grand Rapids, NW Grand Rapids, Plainfield, Rockford, Sparta, SE Grand Rapids, Standale, SW Grand Rapids, Walker, and Wyoming. We offer same-day delivery, next-day delivery, and priority delivery services. We offer wedding floral delivery and on- site setup as well as special event floral delivery and designer setup for anniversary parties, baby showers, baptisms, bat mitzvahs, bar mitzvahs, birthday parties, business events, bridal showers, celebration of life events, Christmas parties, corporate events, funeral wakes, graduation parties, holiday parties, luncheons, New Year’s Eve parties, quincineras, retirement parties, and more.

Local Neighborhoods, Cities, & Zip Codes

We deliver to and are located near the following local neighborhoods in West Michigan: Ada, Alger Heights, Allendale, Alpine Township, Alto, Auburn Hills, Baxter, Belknap Lookout, Belmont, Black Hills, Boston Square, Byron Center, Caledonia, Cascade, Comstock Park, Coopersville, Creston, Downtown Grand Rapids, East Hills, East Grand Rapids, Eastgate, Eastown, Forest Hills, Fulton Heights, Garfield Park, Georgetown Township, Grandville, Heartside, Heritage Hill, Highland Park, Hudsonville, John Ball Area Neighbors (JBAN), John Ball Park, Jenison, Kentwood, Lowell, Madison Heights, Marne, Monroe North, Michigan Oaks, Midtown, Millbrook, NE Grand Rapids, Northview, NW Grand Rapids, Oakdale, Ottawa Hills, Plainfield, Ridgemoor, Rockford, Roosevelt Park, Sparta, SE Grand Rapids, South East Community Association (SECA), South Hill, Southwest Area Neighbors (SWAN), Standale, SW Grand Rapids, Uptown, Walker, West Fulton, West Grand, Westside Connection, West Grand, Wyoming. We deliver to the following zip codes: 49301, 49302, 49306, 49321, 49355, 49356, 49357, 49418, 49426, 49428, 49435, 49468, 49501, 49502, 49503, 49504, 49505, 49506, 49507, 49508, 49509, 49510, 49512, 49514, 49515, 49516, 49518, 49519, 49523, 49525, 49528, 49530, 49534, 49544, 49546, 49548, 49555, 49560, 49588, 49599, 49315, 49316, 49331, 49341, 49345, 49401, 49404

Local Hospitals

We deliver to the following local hospitals:

Cherry Health, Corewell Health, Forest View Hospital, Grand Valley Health, Helen DeVos Children’s Hospital, Mary Free Bed Rehabilitation Hospital, Mercy Health Lacks Cancer Center, Mercy Health Saint Mary’s, Metro Health Hospital, Pine Rest Christian Mental Health Services, Pine Rest Loeks Residency Center, Select Specialty Hospital, Spectrum Health Blodgett Hospital, Spectrum Health Butterworth Hospital, Spectrum Health Meijer Heart Center, Trinity Health, University of Michigan Health-West Hospital

Local Funeral Homes

We deliver to the following local funeral homes: Alt Shawmut Chapel, Arsulowicz Brothers Mortuaries, Arsulowicz Funeral Homes, Barto & Son Funeral Home, Beuschel Funeral Home, Brown’s Funeral Home, Cook Funeral Home, Gillespie Funeral Services, Grand Rapids Cremation Services, Heritage Life Story Funeral Homes, Just Cremation by MKD Stegenga Funeral Chapel, Matthysse Kuiper DeGraaf Funeral Homes, Memorial Alternatives, Metcalf & Jonkhoff Funeral Services, Michigan Cremation & Funeral Care, North Ridge Funeral Home, O’Brien Gerst Funeral Home, Ofield Funeral Home, Pederson Funeral Home, Reyers North Valley Chapel, Roth-Gerst Funeral Home, Stegenga Funeral Chapel, Stroo Funeral Home, Throop Funeral Home, VanderLaan Funeral Home, Van Strien Creston Chapel, Zaagman Funeral Home