Substitution Policy


Ball Park Floral extends a 48 hours guarantee on fresh flowers ordered or received. If there are any problems with your flowers, please call our helpful sales staff immediately at (616) 459-3409.

Thank you for your business!

Ball Park Floral Team


Policy Specifics

We are committed to delivering each gift on time and as beautifully as possible. Because of seasonal availability factors pertaining to flowers and plants, substitutions may be necessary to fulfill orders.  If an arrangement includes flowers or plant varieties we do not have and cannot gain access to, we will substitute with the most similar option possible and ensure the arrangement's value matches or exceeds the value paid. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. During major holidays, the substitution of certain keepsake items may be necessary due to increased demand. If major substitutions are necessary, we will initiate contact with the customer for approval using the phone number(s) and email address provided. 

Your satisfaction is our priority. For questions regarding flower availablity, please call us for the quickest service prior to placing your order.