If a non-perishable gift item is unsatisfactory for any reason, please return it to our shop with the receipt within 30 days of purchase for an exchange of equal value or a refund.
Fresh flowers and live plants have a 48-hour guarantee. If your entire floral arrangement or plant expires within 48 hours from the date received, please call us and we'll credit or replace the item(s). It helps us immensely if you can take pictures of the item(s) and send them to us within 48 hours so we can properly diagnose the issues and inform our vendors if need be.
Your satisfaction is our top priority. Please let us know if we have not met your needs or expectations and we'll do our best to make it right!