8 Valley Ave NW Grand Rapids, MI 49504 (616) 459-3409

Delivery Information

 

Our delivery service runs 8am to 5pm Monday through Friday, and 8am to 12pm on Saturday.

To help ensure on-time delivery and product availability, please place your order at least 1 day prior to your requested delivery date, especially during the following major holidays: Thanksgiving Day, Christmas Eve, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

We are closed on the following US holidays: New Year's Day, Easter, Mother's Day, Fathers Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. 

 

Same-Day Delivery

Orders placed on weekdays before 1:00 pm (EST/EDT) are eligible for same-day delivery within our delivery area. Please order by 10:00 am (EST/EDT) for same-day service on Saturday. Same-day deliveries taken after these times may involve an additional fee.

 

Specific Times

We do our best to accomodate requests for a specific delivery time frame. Requests for delivery windows of 3 hours or fewer may involve an additional fee.

Please provide the work hours of the recipient when sending a gift to a business.

 

Funeral Homes

Orders going to funeral homes are typically delivered at least 2 hours prior to the visitation or service. If you have selected a delivery date that is before the visitation or service date, we will arrange the delivery time per the funeral home instructions.

 

Schools

We do our best to deliver gifts to schools by 3pm. Oftentimes for security purposes, we are required to deliver to the school office, and it is up to the administrators' discretion as to when to deliver the gift.

 

PO Boxes

We are unable to deliver flowers to P.O. Box or A.P.O. addresses.

 

If no one is home

If the recipient is not available at the time of delivery, our driver will leave a message for the recipient to call our shop to arrange for redelivery or in-store pick-up. Weather permitting, our driver may leave the gift in a sheltered area, such as a porch, for the recipient to retrieve when they return. Alternately, the driver may choose to leave the gift with a neighbor who can then deliver it to the recipient once s/he is home. 

 

Recipient may be contacted

In some cases, we may contact the recipient to ensure that s/he will be at the address provided to accept the delivery.

 

Request to leave item at door

The customer assumes all liability for special requests to leave arrangements on doorsteps, porches, garages, etc.

 

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held liable for the full cost of the gift.

 

Canceling or Changing an Order

In the event that you need to cancel or make a change to your order, please call immediately and one of our sales staff will gladly assist you. Changes or cancellations may not be possible once your order has been fulfilled.

 

Card Messages

We offer a customized typewritten message to accompany your gift. Please note that we do not accept card messages containing profanity or other inappropriate content.