(616) 459-3409
 
 

Substitution/Return Policy

Local Florist, Flower shop

Ball Park Floral extends 48 hours to guarantee on fresh flowers ordered or received. If there are any problems with your flowers call immediately.

Thank you for your business!

Ball Park Floral Team

 

 

SUBSTITUTIONS

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country and time of year.  Weather, shopping and season all play into this factor.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.  If major substitutions ar needed we would contact you for your approval so please provide a best contact number for us.

For questions regarding flower availablity please call the shop for quickest service prior to placing your order.

 

Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

Fresh Flowers

Local Florist, Flower shop We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

 

Non-Perishable Gift Items

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.
 

Balloons

Non of our local hospitals allow latex balloons with an arrangement. Mylar balloons can be sent with now problems.  Also the Childrens Hospital does not allow anything "living" to be delivered to a patient, so not fresh cuts or plants.  We can still send balloons, plush, silks, goodie baskets and more...

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.